Return & Refunds
Inspection Criteria for a qualifying return
- Products must be unused
- Products must be returned within a 30 day period of the receipt date.
- Products must be complete with all original components and in the original manufacturer's packaging.
- Products must have any standard certification labels (UPC code, etc.) intact.
- Products must be free from customer damage of any type, including, but not limited to dents, scratches, cracks, or signs of abuse.
Products are subject to a restocking fee of 15% if the consumer wishes for a full refund.
You may return any new, unused or unaltered item to Motorcycle Surplus within 30 days of receipt.
A refund for the price paid, will be issued to the payment method used at time of order minus the restocking fee's if restocking fee's apply.
Customer is responsible for return shipping to our returns department
To return an item
You must call us during our business hours at 800-335-9812 M-F 7:00AM-7:00PM EST, to obtain an RMA#. If the item qualifies for an RMA# then it is the customers responsibility to ensure the package be delivered safely back to Motorcycle Surplus Returns Department.
All returns must include original tags, packaging and be shipped in an appropriate shipping box. The original shipping box should not be used to return the product. Visit your local UPS or FedEX store for appropriate shipping procedures.
Return shipments which do not meet all above criteria will be refused and returned to sender.
Special Terms and Conditions
If a special order item is ordered, once the order has been placed the customer is subject to our return policy. Some special order items are non returnable, such as a discontinued item, or a parts specific item. If the item is returnable and is a special order item, the customer is subject to a 15% restocking fee, if the item is approved for a return.
Defective Merchandise Policy
Motorcycle Surplus guarantees that your merchandise will arrive in brand new, perfect, working condition. In the unlikely event that an item should arrive defective out of the box, or become defective within 30 days from the invoice date, we will replace the item at no cost to you. This does not cover products that have been used and somehow damaged by the consumer. After 30 Days you are covered by the full manufacturer's warranty. Please contact our customer service team to report the defect and a pre-paid return shipping label will be sent to you. Please be aware some manufacturers require us to have you to contact them directly if their item is received defective, though we will try to handle this process for you whenever possible. All defective items are inspected upon arrival, and providing the merchandise is defective as stated by the customer, the replacement order will be processed at no cost to you. If the item is found to be without defect the item will bbe returned to you at your expense.
Shipping Damaged Merchandise Policy
We take pride in our shipping and packaging, in the unlikely event that you receive an item that has been damaged in shipping, we will replace the item at no cost to you. You must notify us within 7 Days (time limit set by shipping carrier claims policy) of receipt of the damaged merchandise to qualify for a no cost replacement. If you are present at time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item its self). If you received or refused a damaged item, we will handle the damage claim with the carrier (note this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.
Orders may be canceled up until they are in shipping or have shipped, once your order has shipped you will be subject to our return policy.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.